(1st) Contact – 2-3 days after a claim is filed for adjuster appointment checklist.
(2nd) Contact – Congratulations / Customer Checklist call immediately after adjuster appointment. (ASK FOR REFERRALS)
(3rd) Contact – (1st) Check pick up / Colors / Scope of work appointment.
(4th) Contact – Short text or call to let them know where they are in our LPACIC process.
(5th) Contact – After work is complete follow up with customer to give update. (ASK FOR REFERRALS)
(6th) Contact – Notify customer to let them know we have invoiced insurance and to expect check in 7-10 days
(7th) Contact – Final balance pick up appointment (ASK FOR REFERRALS)