Rebuttals

Customer responds:  “I don’t want MY RATES to go up!”

1. “They can’t directly penalize you, or raise your rates due to a weather related claim. If you leave your “faucet” on and flood your 1st floor, YOUR RATES are definitely going to go up.”
2. “Whether you file a CLAIM or NOT your rates are going to go up because ALL of your neighbor’s are filing claims.”
3. “They can’t directly penalize you, or raise your rates due to a weather related claim. These rate increases are based on zip code. Whether or not you file a claim, your rates will increase on average, $22 per year when your area is affected by a storm.”

Customer responds:  “My husband isn’t home”

Response:  “Hey, that’s exactly why the inspection is FREE.  If there’s NOT any damage, I don’t want to waste his time.  Our inspection only takes a couple minutes, I’ll knock on the door when I’m done and let you know if you QUALIFY Okay…?” (Nod & Walk Away / Assume The Sale)

Customer responds:  “No, I would really prefer he be here.”

Response:  “Does your husband work Days or Nights?”

Customer responds:  “Days.”

Response:  “Ok great, what time does he normally get home from work…?”

Customer responds:  “Usually around, 5:30 PM.”

*(Always set the appointment with the customer, for (30) minutes AFTER they get home)*

Response:  Sounds good, I will swing by @ 6:00 PM to let you know if you QUALIFY!  What’s your best contact number to confirm an appointment? Is it 708…?            

Rebuttals

Customer responds:  “My roof doesn’t have any damage.”

Response: “That’s why we do the inspection for FREE! Our inspection only takes a couple minutes, I’ll knock on the door when I’m done and let you know if you QUALIFY Okay…?”  (Nod & Walk Away / Assume The Sale)

Response: “That’s exactly why we do the inspection for FREE! Some of our previous customers weren’t aware that they had any damage at all, but then I showed them pictures and even a video of their roof giving them peace of mind. Our inspection only takes a couple minutes, I’ll knock on the door when I’m done and let you know if you QUALIFY Okay…?” (Nod & Walk Away / Assume The Sale)

(announce the area code, of the city your canvassing)  (I.e.) “815…?”

Customer responds:  (By finishing their phone number)  (I.e.) “555-4289.”

Response:  “Your Full Name…?”

Customer responds:  (By giving you their Full Name)

Response:  “Do you work Days or Nights?”

Customer responds:  “Days.”

Response:  “Ok great, what time do you normally get home from work…?”

Customer responds:  “Usually around, 5:00 PM – 5:30 PM.”

*(Always set the appointment with the customer for (30) minutes after they get home)*

Response:  Sounds good, I will swing by @ 6:00 PM to let you know if you QUALIFY!

Rebuttals

Customer Responds:  “I don’t have money for my deductible.”

Response: “I agree, a lot of people don’t have money for their deductible.  Do you know “Janet” down the street?  She said the exact same thing and then I met with her insurance company and got them to pay for excess materials that we’re not doing the work on like window wraps or downspouts and that helped cover her deductible. So give me 5 to 10 minutes and I’ll knock on the door and let you know if you qualify.”

Referral program

Customer Responds:  “I’ve already signed up with a contractor.”

Response: “I agree, a lot of people already have contractors in the area. Do you know “Janet” down the street? She was using a different contractor that missed quite a few storm damaged items like screens, fascia, etc that I found in my inspection. I was so thorough that I was able to maximize her claim for her in a way that the other contractor couldn’t, and she had ASI complete her project. Give me 5-10 minutes and I’ll let you know if there is anything that the other contractor missed.”

Customer Responds:  “My agent told me to get three (3) estimates”

Response: “I completely understand and agree that a lot of insurance companies ask to get three estimates. Do you know they do that? Typically it’s to get the cheapest one. As the policyholder, you have the right to choose your contractor.”

Xactimate / Supplement / Depreciation Explanation

ALL insurance companies determine the cost of the repairs. The insurance adjusters use a software called “Xactimate” which goes by the national average and pays Fair Market Value. They put in all the measurements and it kicks out the total cost of repairs. ASI Construction will make sure the estimate / quote that is prepared by the insurance company is fair and / or accurate. This is why we meet with the insurance adjusters at the property to make sure they don’t miss anything or take advantage of the insured, because at the end of the day it’s an insurance companies job to try to save as much money as possible. They are obligated to pay for repairs until your home is back to “pre-loss condition” If they do miss any items that should be on your estimate / quote, our supplement department will send a revised estimate to the insurance company. A lot of the building code upgrades are only paid when incurred, such as (ice and water shield) in the state of Illinois it’s code to install ice and water shield. We will pay for it up front and install so the homeowners does not have to and then we will send in a supplement on your behalf and the insurance company will reimburse ASI Construction in your “Final Check.”

For Example: STATE FARM

Let’s say they pay 10k for your repairs and you have a $1,000.00 deductible.

State Farm is only going to pay out $9,000.00 total.

They will then minus your depreciation. Let’s just say it’s $5,000.00

Your “1st Insurance Check” will be $4,000.00

ASI Construction will complete all of the repairs and send in any supplements. Once all the repairs are completed, we will invoice State Farm and send in a certificate of completion.

State Farm will then send out the depreciated amount of $5,000.00 or more depending on the supplements. No matter what – the homeowners only out of pocket cost is their deductible, which we can legally discount with a referral credit for any friends / family / neighbors and / or co-workers. This example is based off of State Farm and how 9 out of 10 insurance claims will and should be processed.

 Roofing Products

Shingles: Owens Corning – TruDefinition Duration

Or

Owens Corning – TruDefinition Duration Designer Line Colors Collection

Vents: Lomanco 750 G Series

(Not the little square builder grade vents we are seeing in the neighborhood that most homeowners currently have installed)

Synthetic Felt: Owens Corning – Pro Armor

Or

Owens Corning – RhinoU20

SYNTHETIC FELT (tarp like material) is sooooooooo important!!! 9 out of 10 companies use 15lb felt which is like a (construction paper material)

Ice & Water Shield = Must have 2 courses installed if you have over 12in soffits, I promise every other company is only going to use one to save money.

((We have Luxury Line Roofing Systems that a homeowner can pay out of pocket to upgrade to, which insurance won’t cover.

Such as (CertainTeed): Highland Slate, Belmont, Presidential Shake, Carriage House

Such as (DaVinci Roofscapes): ZERO MAINTENANCE (50) Year Polymer Roofing System))

“We use the best products / materials on the planet, because we want it to be the deciding factor on why you choose us and we also process you insurance claim from START to FINISH.”