Here at ASI we believe that communication is the key to working together to accomplish both our professional as well as personal goals. We empower our employees and contractors with the ability to communicate any issues they may have with the leadership of ASI. These issues may include, but are not limited to, conflict with another employee or contractor, a process or procedure that negatively impacts a contractor or employee, conflict with a member of leadership, or feeling overwhelmed in your role.
As we continue to grow as an organization it is important that each member of our team understands the importance of communication, both with your fellow employees and with leadership. Norman Vincent Peale once said, “Every problem has in it the seeds of its own solution. If you don’t have any problems, you don’t get any seeds.” We want our employees and contractors comfortable with the idea of collaborating with each other and with leadership to create and maintain processes worthy of a world class organization.
Conflicts with other employees/contractors
Even in the best working conditions possible, conflict can arise between team members. At ASI we encourage team members to discuss any conflicts honestly and professionally with each other before involving leadership. Often times, a courteous and professional conversation about workplace differences can alleviate conflict before is becomes a larger issue. We look at every member of our team as a leader in their own right, ASI expects everyone to act accordingly.
In some cases, however, it is important to involve leadership in team member disputes. If a forthright and professional conversation does not solve the conflict, please alert your direct report within ASI leadership. It is important to know that our CEO and Ownership Partners are always resources to every employee and contractor.
Issues with Processes and Procedures
The ultimate goal of ASI Construction is to be a World Class Organization. Only through collaboration and communication can we accomplish this goal. When faced with issues pertaining to a specific process or procedure, always know that your feedback is valued. Periodically, we conduct Employee Feedback Assessments (EFA). These assessments are vital, as they gauge the precepted effectiveness of our processes. Please be honest and concise in answering any questions posed to you on these assessments.
Beyond EFAs, weekly sales meetings are great opportunities to discuss implementing new ideas or adjusting existing ones.
We want to create and encourage a culture of openness that goes beyond our sales meetings and EFAs. It is important to know that our CEO and ownership partners are always resources for every employee and contractor.
Conflict with a Member of Leadership
Our leadership team is comprised of individuals with a proven track record of success within our organization. This, however, does not make them infallible. There may be times that you do not agree with a member of leadership. Applying the same process for a member of leadership as you would a fellow team member is important. Honestly and professionally sharing any existing conflict with a member of leadership is the key to getting a better understanding of where they may be coming from. If there are lingering issues after that conversation, know that our CEO and Ownership Partners are a resource to all employees and contractors.
Feeling Overwhelmed, Underappreciated, Overlooked, or Frustrated
An organization does not become World Class overnight. Only through hard work, persissance, professionalism, empathy for one’s employees and customers, and the ability to grow and adjust is this accomplished. Although the lion’s share of responsibility falls on leadership in this pursuit, team members need to know their role as well. It is natural for negative feelings to arise at work now and then. Communicating these feelings is the only way effective changes can be made.
Employees and contractors of ASI should be productive and outgoing individuals that want to lead by example. If you feel overwhelmed, underappreciated, overlooked, or frustrated it is your responsibility to discuss your concerns with your direct report or another member of leadership.
It is important to note, sharing negative feelings with another team member can create a ripple effect that can be detrimental to the company. Even as a means of catharsis, this can negatively impact other team members and affect how they do their job. Rather than share your issues with someone who cannot solve them, share them with leadership so steps can be taken to make the situation better.